What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. In addition the payments on our website are taken via PayPal & Wix Payments, both of which have their own Privacy Policies.

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How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

When you send us a message via our contact form, we collect personal information you give such as your name, address, email address and contact number. Your personal information will be used for answering any queries and if permission is given for marketing purposes.

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Why we collect such personal information

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services; including shipping purposes

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

How we store, use, share and disclose your personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. If agreed we may also send out marketing materials. For these purposes we may contact you via email, telephone and postal mail. You can opt out of these by contacting info@allboxedoff.com.

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How we use cookies and other tracking tools

We use cookies to improve our customers' experience on our website, please find below a list of cookies that are used. Please note these cookies are from 3rd parties, who could change their cookies in the future. We regularly check for updates.

 

SRF-TOKEN - Used for security reasons - Duration (Session) - Essential Cookie

hs - Used for security reasons - Duration (Session) - Essential Cookie 

svSession - Used in connection with user login - Duration (2 years) - Essential Cookie

SSR-caching - Used to indicate the system from which the site was rendered - Duration (1 minute) - Essential Cookie

_wixCIDX - Used for system monitoring/debugging - Duration (3 months) - Essential Cookie

_wix_browser_sess - Used for system monitoring/debugging session - Essential Cookie

consent-policy - Used for cookie banner parameters - Duration (12 months) - Essential Cookie

smSession - Used to identify logged in site members - Duration (Session) - Essential Cookie

TS* - Used for security and anti-fraud reasons - Duration (Session) - Essential Cookie

bSession - Used for system effectiveness measurement - Duration (30 minutes) - Essential Cookie

fedops.logger.sessionId - Used for stability/effectiveness measurement - Duration (12 months) - Essential Cookie

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Google Analytics:

_ga - Duration (2 years) - Used to distinguish users.

_gid - Duration (24 hours) - Used to distinguish users.

_ga_<container-id> - Duration (2 years) - Used to persist session state.

__utma - Duration (2 years from set/update) Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

__utmt - Duration (10 minutes) - Used to throttle request rate.

__utmb - Duration (30 mins from set/update) - Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

__utmc - Duration (End of browser session) - Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.

__utmz - Duration (6 months from set/update) - Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

__utmv - Duration (2 years from set/update) - Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

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How can you withdraw your consent

If you don’t want us to process your data anymore, please contact us at info@allboxedoff.com or write to us at: All Boxed Off, Unit 5 Coppull Mill Enterprise Centre, Mill Lane, Coppull, Chorley PR7 5BW.

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Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@allboxedoff.com or write to us at: All Boxed Off, Unit 5 Coppull Mill Enterprise Centre, Mill Lane, Coppull, Chorley PR7 5BW.